Management skills
Business Etiquette
A one-day course
Etiquette in the workplace is crucial to the morale, productivity and success of a company. In our fast-paced world many of us have forgotten that taking a bit more care with our actions and words can make a world of difference. Poorly written e-mails, unprofessional behaviour and a lack of common courtesy can, and will, make the difference in sale figures, career development and the reputation of a company.
Etiquette isn’t an outmoded concept; it isn’t old fashioned or elitist. Etiquette permeates everything we do - in life, business, travel, at home and abroad – and, in today’s global workplace, is more relevant than ever before. Knowing the etiquette for any given situation means you will feel confident and self-assured, and those around you - colleagues, clients, friends - will feel comfortable, relaxed and respected.
This practical and interactive one-day seminar will provide you with the tools not only to improve your own knowledge and skills but also help those in your organisation with theirs.
- Introduction and course objectives
- Business etiquette’s relevance in today’s workplace
- First impressions: you have 5 seconds – go!
- Your handshake: strong & confident or limp & unsure?
- A welcome welcome: eye contact, body language & personal space
- Introductions: formal and informal
- Remembering names: a quick how to
- Dressing for the occasion
- The 21st Century Office
- Voicemail: do's and don’ts; setting and leaving effective messages
- E-mail: getting the message right and the hidden cost of missing the mark
- BlackBerrys: keeping your professionalism when all about are losing theirs
- Mobiles: by now we should know, but we don’t always
- Meetings: arranging, accepting, declining, attending
- Dining confidence
- Paying attention to your guests or host, not panicking about the sea of cutlery
- Networking
- Making the most of every opportunity – without selling your soul
- Business or pleasure? Behaviour outside the workplace
- Office parties
- Client invitations
- Entertaining customers
- In the pub after work
- Conclusion
- Course review/discussion
- Participants will have the opportunity to address specific situations
- Close